CSR approach: caring for our ecosystem

Centred on the 3 pillars - environment, social & societal and governance - our CSR approach translate into 15 commitments, that derived from our dual materiality analysis conducted with our stakeholders. Our new CSR roadmap for the period 2023-2026 sets out these 15 commitments in terms of objectives, results and individual actions that will enable us to take positive action for the future and the well-being of all.

The ImpAct project mobilises our teams around our commitments and key objectives:

• In terms of governance, to set up a national family council in each country, so that we can work hand in hand with our stakeholders in our businesses and, ultimately, become a company with a mission.
• On the social front, deploy a health and safety policy that involves management and all employees, in particular through objectiveed training, and develop the commitment of each individual.
• On the societal front, learn from customer and family satisfaction surveys to make lasting improvements to the quality of the homes, services and care we offer, and thus to the recommendation our customers make of us (measured by the Net Promoter Score (NPS)).
• On the environmental front, significantly reduce greenhouse gas emissions from our activities by 2030, as well as our impact on biodiversity, water resources and waste.

Our CSR approach reflects our commitment to ethical, sustainable and socially responsible practices. We respect each person, her/his free will and their dignity, just as we respect our ecosystems. Our manifesto reaffirms this commitment to a shared humanity.”