Our quality vision

Offering a high-quality service in all our business sectors is a key objective that makes DomusVi a refence in caring for elderly and vulnerable individuals.

The Group intends to support its development in France, in Europe and worldwide thanks to these high standards, by delivering solutions which meet the specific needs of the people in each country.

In France, the Group’s Quality Departmentand Life and Care Department work daily to enhance the quality of our services as part of a continuous progress process. This quality approach is participatory and takes all of our clients’ needs and environment into consideration.

Tools to guarantee continued enhancement of our services

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Quality and safety

Each DomusVi residence is committed to a continuous process of improving the services provided to residents, evaluating professional practices, and managing risks through various tools.
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The O.S.R.: a quality monitoring tool

We have developed an internal quality framework, the O.S.R. (Monitoring Tool for Standards), which allows us to combine points derived from medico-social regulations (HAS) with requirements covering areas assessed by other bodies, support tools, or standards defined by the Group, in order to ensure the best possible care for the people living in our residences.
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Monitoring and evaluation of practices

The implementation of all these points is assessed through ongoing self-evaluation by directors with their Steering Committee, as well as through internal audits conducted by DomusVi’s Audit & Quality Department and Group experts, such as regional healthcare managers and catering specialists.


The self-evaluation carried out by the Steering Committee and each audit results in an action plan that is tracked directly in the OSR tool within the Residence Action Plan (P.A.R.).



Every five years, an evaluation by an independent organization accredited by the Haute Autorité de Santé (HAS) is carried out in each residence. The results of these external evaluations are published on the HAS website and show a high proportion of residences rated A, the highest score, as recognition of our commitment to quality.

The quality of our services is also measured through the level of satisfaction reported by residents and their families via semi-annual surveys conducted by an independent organization. Over the past five years, the satisfaction level in France has remained around 94%, with an NPS of 37.