Tools to guarantee continued enhancement of our services
Every DomusVi home takes part in an ongoing improvement process regarding the services we provide to residents, assessing our professional practices and controlling risks, thanks to a number of tools.
We have developed an internal quality reference: the O.S.R. (Obligations, Standards and Recommendations), which enables us to associate 600 entries taken from medico-social regulations, with the 93 quality standards DomusVi has developed in addition to the existing legal framework, in order to provide the best possible care for residents.
We evaluate the application of these standards through internal audits, carried out by the DomusVi Audit & Quality team.