{"id":1048042,"date":"2025-09-16T10:46:18","date_gmt":"2025-09-16T08:46:18","guid":{"rendered":"https:\/\/na5d3bafqf.preview.infomaniak.website\/notre-demarche-qualite\/"},"modified":"2026-01-07T14:27:40","modified_gmt":"2026-01-07T13:27:40","slug":"quality-vision","status":"publish","type":"page","link":"https:\/\/www.domusvigroup.com\/en\/quality-vision\/","title":{"rendered":"Our quality vision"},"content":{"rendered":"\n<p class=\"has-text-align-center\">Offering a high-quality service in all our business sectors is a key objective that makes DomusVi a refence in caring for elderly and vulnerable individuals.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"868\" height=\"481\" src=\"https:\/\/na5d3bafqf.preview.infomaniak.website\/wp-content\/uploads\/2025\/09\/demarche-qualite.jpg\" alt=\"\" class=\"wp-image-1047306\" srcset=\"https:\/\/www.domusvigroup.com\/wp-content\/uploads\/2025\/09\/demarche-qualite.jpg 868w, https:\/\/www.domusvigroup.com\/wp-content\/uploads\/2025\/09\/demarche-qualite-477x264.jpg 477w, https:\/\/www.domusvigroup.com\/wp-content\/uploads\/2025\/09\/demarche-qualite-768x426.jpg 768w\" sizes=\"auto, (max-width: 868px) 100vw, 868px\" \/><\/figure><\/div>\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The Group intends to support its <strong>development in France, in Europe<\/strong> and worldwide thanks to these high standards, by delivering&nbsp;<strong>solutions which meet the specific needs of the people in each country<\/strong>.<\/p>\n\n\n\n<p>In France, the&nbsp;<strong>Group\u2019s Quality Department<\/strong>and&nbsp;<strong>Life and Care Department <\/strong>work daily to enhance the&nbsp;<strong>quality of our services<\/strong>&nbsp;as part of a <strong>continuous progress process<\/strong>. This quality approach is participatory and takes <strong>all of our clients\u2019 needs<\/strong>&nbsp;and <strong>environment into consideration<\/strong>.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Tools to guarantee continued enhancement of our services<\/h2>\n\n\n\n<section \n  class=\"media-content text-plain pastel-light-blue\"\n  style=\"--theme-bg: var(--pastel-light-blue);\"\n>\n  <figure class=\"inner\">\n    \n          <img decoding=\"async\" class=\"image\" src=\"https:\/\/www.domusvigroup.com\/wp-content\/uploads\/2025\/09\/charte-qualite.jpg\"\n            alt=\"charte qualit\u00e9\" \n            loading=\"lazy\" width=&quot;1000&quot; height=&quot;667&quot;>\n    \n    <figcaption class=\"text\">\n      <div class=\"body\">\n        <div class=\"title\">\n        <h2>Quality and safety<\/h2>        <\/div>\n\n                  <div class=\"description\">\n            \r\nEach DomusVi residence is committed to a <strong>continuous process of improving<\/strong> the services provided to residents, <strong>evaluating professional practices<\/strong>, and <strong>managing risks through various tools.<\/strong>\r\n                      <\/div>\n              <\/div>\n    <\/figcaption>\n\n  <\/figure>\n<\/section>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section \n  class=\"media-content text-blue reverse soft-ivory\"\n  style=\"--theme-bg: var(--soft-ivory);\"\n>\n  <figure class=\"inner\">\n    \n          <img decoding=\"async\" class=\"image\" src=\"https:\/\/www.domusvigroup.com\/wp-content\/uploads\/2025\/09\/osr.jpg\"\n            alt=\"osr\" \n            loading=\"lazy\" width=&quot;660&quot; height=&quot;440&quot;>\n    \n    <figcaption class=\"text\">\n      <div class=\"body\">\n        <div class=\"title\">\n        <h2>The O.S.R.: a quality monitoring tool<\/h2>        <\/div>\n\n                  <div class=\"description\">\n            We have developed an internal quality framework, the O.S.R. (Monitoring Tool for Standards), which allows us to combine points derived from medico-social regulations (HAS) with requirements covering areas assessed by other bodies, support tools, or standards defined by the Group, in order to ensure the best possible care for the people living in our residences.\r\n\r\n\r\n                      <\/div>\n              <\/div>\n    <\/figcaption>\n\n  <\/figure>\n<\/section>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section \n  class=\"media-content text-plain pastel-light-blue\"\n  style=\"--theme-bg: var(--pastel-light-blue);\"\n>\n  <figure class=\"inner\">\n    \n          <img decoding=\"async\" class=\"image\" src=\"https:\/\/www.domusvigroup.com\/wp-content\/uploads\/2025\/09\/application.jpg\"\n            alt=\"application\" \n            loading=\"lazy\" width=&quot;1000&quot; height=&quot;667&quot;>\n    \n    <figcaption class=\"text\">\n      <div class=\"body\">\n        <div class=\"title\">\n        <h2>Monitoring and evaluation of practices<\/h2>        <\/div>\n\n                  <div class=\"description\">\n            <p>The implementation of all these points is <strong>assessed through ongoing self-evaluation by directors with their Steering Committee<\/strong>, as well as through internal audits conducted by DomusVi\u2019s Audit &amp; Quality Department and Group experts, such as regional healthcare managers and catering specialists. <\/br><\/br><\/br>The self-evaluation carried out by the Steering Committee and each audit results in an action plan that is tracked directly in the OSR tool within the Residence Action Plan (P.A.R.).<\/p><\/br><\/br>\r\n<p>Every five years, an evaluation by an independent organization accredited by the Haute Autorit\u00e9 de Sant\u00e9 (HAS) is carried out in each residence. The results of these external evaluations are published on the HAS website and show a high proportion of residences rated A, the highest score, as recognition of our commitment to quality.<\/br><\/br><\/p>\r\n<p>The quality of our services is also measured through the level of satisfaction reported by residents and their families via semi-annual surveys conducted by an independent organization. Over the past five years, the satisfaction level in France has remained around 94%, with an NPS of 37.<\/p>\r\n                      <\/div>\n              <\/div>\n    <\/figcaption>\n\n  <\/figure>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Offering a high-quality service in all our business sectors is a key objective that makes DomusVi a refence in caring for elderly and vulnerable individuals. The Group intends to support its development in France, in Europe and worldwide thanks to these high standards, by delivering&nbsp;solutions which meet the specific needs of the people in each [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1048042","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Our DomusVi quality approach: excellence in service for seniors<\/title>\n<meta name=\"description\" content=\"DomusVi&#039;s quality approach: rigorous practices, high-performance tools and constant monitoring to guarantee the well-being, safety and optimal support of residents.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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